Understand your customers
Turn customer feedback from multiple sources into clear insights that help your team solve problems at the root.
Understand your customers
Turn customer feedback from multiple sources into clear insights that help your team solve problems at the root.
Understand your customers
Turn customer feedback from multiple sources into clear insights that help your team solve problems at the root.
Abdul
Abdul
09:58
09:58
Hey, it’s not letting me login to my account again.
Hey, it’s not letting me login to my account again.
Abdul
Abdul
09:58
09:58
I’ve definitely entered the right details.
I’ve definitely entered the right details.
Negative Sentiment
Negative Sentiment
[Login Issue + Sign-up Issue] Registered
[Login Issue + Sign-up Issue] Registered
80
80
hours/week
hours/week
Login Issues
Login Issues
54 customers
54 customers
Reviews
Reviews
Login Issues
Login Issues
Chats
Chats
Login Issues
Login Issues
"Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact issues fast."
55%
faster VoC analysis time
Jen Barwick
Head of Customer Experience
"Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact issues fast."
55%
faster VoC analysis time
Jen Barwick
Head of Customer Experience
"Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact issues fast."
55%
faster VoC analysis time
Jen Barwick
Head of Customer Experience
The smart way to close the feedback loop
Capture comments from chats, surveys, socials and reviews, then use AI to surface themes and insights your team can act on.
The smart way to close the feedback loop
Capture comments from chats, surveys, socials and reviews, then use AI to surface themes and insights your team can act on.
The smart way to close the feedback loop
Capture comments from chats, surveys, socials and reviews, then use AI to surface themes and insights your team can act on.
Capture feedback across every channel
Collect customer input from 100+ sources — email, chat, surveys, reviews, and social — into one workspace.
Notify me
“Search query is delivery issues complaints”
Custom Prompts
Slack
sam@openai.com
Frequency
Weekly
Notify me
“Search query is delivery issues complaints”
Custom Prompts
Slack
sam@openai.com
Frequency
Weekly
Get alerts in real-time
Stay on top of specific topics with instant alerts when complaints rise or sentiment suddenly shifts.
Uncover themes, trends and root causes
AI classifies feedback by topic and sentiment, surfacing patterns and root causes that feed back into product, customer experience and leadership improvements.
Transactions
Account
Cards
Transfers
Support
Security
Notify me
“Search query is delivery issues complaints”
Feature requests
93
Bugs
4594
Transactions
Account
Cards
Transfers
Support
Security
Notify me
“Search query is delivery issues complaints”
Feature requests
93
Bugs
4594
[ 'Oauth Login' not working ] - 322 Cases
[ 'Oauth Login' not working ] - 322 Cases
[ 'Oauth Login' not working ] - 322 Cases
Share insights directly with your company
Push daily reports, feedback topics, and bug insights into Slack, Jira, or Linear so teams respond quickly.
Sam W.
10/09/24
I’m having trouble logging in to the app. There seems to be some sort of issue with a white screen when I try to login.
Are customers finding it hard to login?
Advanced Search
Results for
are customers finding it hard to login?
Chat with AI
Notify me
Create
A detailed AI analysis of Uber’s feedback shows a 64% negative sentiment, with login issues as the top priority,
Key problems include password reset failures, sessions timeouts and multi-factor.
AI Summary
Sam W.
10/09/24
I’m having trouble logging in to the app. There seems to be some sort of issue with a white screen when I try to login.
Are customers finding it hard to login?
Advanced Search
Results for
are customers finding it hard to login?
Chat with AI
Notify me
Create
A detailed AI analysis of Uber’s feedback shows a 64% negative sentiment, with login issues as the top priority,
Key problems include password reset failures, sessions timeouts and multi-factor.
AI Summary
Sam W.
10/09/24
I’m having trouble logging in to the app. There seems to be some sort of issue with a white screen when I try to login.
Are customers finding it hard to login?
Advanced Search
Results for
are customers finding it hard to login?
Chat with AI
Notify me
Create
A detailed AI analysis of Uber’s feedback shows a 64% negative sentiment, with login issues as the top priority,
Key problems include password reset failures, sessions timeouts and multi-factor.
AI Summary
Search and explore all your feedback
Quickly search across all feedback to find exact comments, topics, or sources with full context.
Close the loop between
Close the loop between
customers and your business
customers and your business
1
Listen
Collect customer feedback from various channels such as social, surveys, sales and support interactions
2
Understand
3
Respond
4
Act
1
Listen
Collect customer feedback from various channels such as social, surveys, sales and support interactions
2
Understand
3
Respond
4
Act
1
Listen
Collect customer feedback from various channels such as social, surveys, sales and support interactions
2
Understand
3
Respond
4
Act
An AI agent built for customer experience, as quick and reliable as your top teammate - fixing issues at the core.
An AI agent built for customer experience, as quick and reliable as your top teammate - fixing issues at the core.
An AI agent built for customer experience, as quick and reliable as your top teammate - fixing issues at the core.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
System normal
System normal
System normal